Luxor & Cairo Wellness Hotel

We recently stayed at Luxor e Cairo in Jesolo and unfortunately had a very disappointing experience. Guests should be prepared for a lot of hidden costs. For example, pool beds cost 6 euros each, and at the beach, you’ll pay 15 euros for one umbrella and two beds. We also made a small booking mistake by selecting the wrong number of guests, and upon check-in, the hotel insisted on an upgrade to a junior suite at 55 euros extra per day to accommodate our children or pay an additional fee for the children. The suite was only slightly larger than the room we originally booked and located in a different tower of the hotel, so we declined. Instead, they charged us 30 euros extra per day on our original room, claiming it was for “towels, water usage, etc.” After pushing back, we were able to get the price down to 20 euros extra per day, but even then we never received additional towels, toiletries, or any amenities to actually accommodate the extra guest. For a 4-star hotel, this kind of nickel-and-diming is unacceptable. This is my second time in Jesolo in two years and while I love the area, I will not return to this hotel due to the poor attitude and lack of hospitality shown during check-in. They simply don’t seem to understand what real guest service means. On a positive note, the restaurant and bar, and cleaning staff were fantastic—especially Bruno, who showed genuine care and attention to detail, making our dining experience enjoyable. Edited: I have to love the defensive and threatened response of a 4 star hotel - very elegant and shows character!

The hotel is located directly on the beach , the rooms are clean but small. The territory of the hotel is well-kept with lots of flowers. The food is delicious and varied, but you have to pay for water and other drinks at lunch and dinner. You also have to pay for sunbeds and umbrellas. The staff is very polite and attentive.

We are here at the moment and we've had an amazing holiday. It's a short bus and ferry in to Venice which was a must for us. I was a bit dubious at first because of the road being so busy with shops and restaurants, but actually it was very handy and you can't hear any noise from the hotel. The hotel sits right on the beach which was also convenient and despite the amount of guests, it was not difficult to get a bed by the pool. The pool isn't regulated and a few days has been marred by ball throwing, shouting, kids left unattended (were talking toddlers!!) Luckily a few of the dads stepped in to sort that out but it's not their responsibility. Our last day has been negative due to one of the elderly reception staff. I had been asking for late check out all week. She just told me no without checking, very rude and unhelpful. Im here with a child until 17.30 and have been told to use the communal shower where there is no air con by the pool! She also charged us to use the towels despite them being included in our stay. An other couple, leaving today sore to her and she didn't charge them for the towels and was competent different. This hotel has very few British visitors by comparison and I can see why. The younger service staff have been lovely but she was very dismissive and discriminatory. It's such a shame, id definitely return to the area but if look for a different hotel.

Very well positioned hotel,on the beach,very clean,good drinks ,good breakfast but the lunch is not an option,very poor quality for the money!You have to pay for the sunbeds at the pool.

Just on our last night of 8. The hotel is absolutely fabulous. Right on the beach but it also has a beautiful swimming pool. The room is refreshed every day. The bar and terrace are surrounded with beautiful flowers and the breakfast is as good as I've eaten anywhere, with a world of choice. And finally the staff, they are friendly, fun and very professional, nothing is a problem and they have made our stay. I hope the owner appreciates how good his workforce are. We will definitely come back.