Lopesan Villa del Conde Resort & Thalasso

The location is great, and hotel is clean. The buffet for breakfast was fantastic, with fresh juice, bread, eggs, etc. There are many pools, but the biggest ones are pretty cold, the kids pools were heated thankfully. There were 2 negative things that I would call out. Reception the staff told us we could eat at the restaurant instead of the buffet. This turned out not to be true, leading to a unexpected 270eur bill. The front desk said they were would/could not help, not could anyone else at the hotel including customer service. The restaurant service was slow and felt disengaged. The food was also not very good, with cold vegetables with the under seasoned steak. They also got the bill wrong, adding an extra meal by accident. I would not recommend going to the restaurant as it is upscale prices, but a subpar experience.

"Partial" ocean view was mostly trees and far back. Breakfast broccoli looked like it had been overcooked by 30 minutes and had zero flavor. Small amount of salad, tomatoes so unripe I could not eat them. No granola. A porridge that was so watery and 10 minute eggs that looked dangerous to eat because they we so raw. Even 12 minute egg hada very strange texture. I wrote a much longer review including how other guests were also disappointed with food, lack of service, specifically told I could not sit and have my own snacks. Family activities are good like darts and tennis but, needs a better kids club for longer hours. Was just told we have a sister resort with more kids. Josieu is AN AMAZING custumer relations representative who saved us and helped us get a car to go to Tejeda. Needs more than 6 customer relations people for 1000 people. Expect to get lost and be told you can not take your coffee outside and do not dare take a banana from the buffet..lol Staff is trying I suppose but, seem to not be trained that it is a 5 star resort. Where are restaurants. "I dont know" Where is this building? "I dont know" Basically, if you just want to sit by the pool and not have a view of the ocean as you do and you dont mind being treated as if you are at a 3 star resort, than try it. Btw, there is a system that is not allowing medium or bad reviews to be posted. 5 stars..no problem to post..2 stars, problem.

Stayed here via jet 2 on a half board basis . The hotel site is awesome and the style, architecture and gardens are lovely and I think the best in the area . The service was good and everything was dealt with professionally. I had a double room with a pool view and it had everything we needed . A little echoing and noisy in the corridors but not to a level I had to complain about . Buffet Food was of a good quality and choice and breakfasts were great . A few bars to choose from and entertainment was decent for time of year. Would definitely stay again .

Lopesan Villa del Conde is a beautiful property with a great atmosphere, but the service inconsistency—particularly regarding dining—was disappointing for a resort of this caliber. ​As a celiac traveler, I found the dietary accommodations frustratingly difficult. The food labels lacked clear allergen information. Neither were the staff able to help me. During dinner on January 22nd, there was a stressful incident where staff claimed I hadn't ordered a gluten-free meal, even though I could clearly see my order and room number on their list right in front of them. Some of the service staff here definitely are unfriendly, unhelpful & borderline rude. It felt far from the smooth, hospitable experience you expect here. ​On a positive note, the staff at the swimming pools were very knowledgeable, and the breakfast team did a great job. ​While the resort itself is lovely, I’d recommend skipping the dinner upsell. The restaurants nearby offer much better food quality and hospitality. It was a good stay overall, but the service gaps left me feeling let down.

The location of the resort is very good, and the room size was comfortable and well laid out. The swimming pool area is also a positive aspect and visually pleasant. Unfortunately, several elements significantly impacted the overall experience. The SPA area appeared poorly maintained. The weather during our stay was cold, and the cabanas—while visually attractive from the outside—had multiple issues: broken components, rusted window frames, poor sealing, and cold air passing through. Under these conditions, massages should not be recommended, as comfort cannot be guaranteed. Additionally, many of the stone seats around the hotel are broken or damaged, which gives an overall impression of lack of maintenance. The reception staff was not particularly friendly or helpful. We reported multiple times that the mobile app required to order water or request services was not functioning. Despite this, we were repeatedly told to use the app, even though it clearly did not work. When we directly asked for water, no alternative solution was offered. Overall, while the location, room size, and pool are strong points, the lack of maintenance, service responsiveness, and customer care need significant improvement to meet the expectations of a resort at this level. To expensive for the service they arr offer Replay : Dear Team, Thank you for your detailed and courteous response. I appreciate the time taken to acknowledge the feedback and to explain the internal actions planned to address the points raised. However, I would like to clarify that the inconvenience experienced was not limited to the SPA area alone. The issues related to general maintenance, comfort, service responsiveness, and the lack of effective alternatives when the mobile application was not functioning collectively impacted the overall stay. In my experience with other luxury hotels and resorts in the same category, situations of this nature are typically addressed not only with an apology, but also with an appropriate form of recognition or partial refund that reflects the gap between the expected and delivered service level. This is an important aspect of customer care and accountability, particularly when services included in the stay cannot be fully or properly enjoyed. Such recognition is not about compensation alone, but about demonstrating alignment with luxury hospitality standards and a genuine commitment to meeting guest quality expectations. I sincerely hope the feedback shared will lead to tangible improvements, as the resort has strong potential due to its location and facilities. With consistent maintenance execution and a more flexible, customer-oriented service approach, the experience could better reflect the standards associated with a resort of this level. Thank you again for the response and for considering this feedback. Kind regards, Francesco Savelli