Hotel Excelsior Venice Lido

How this dump could be considered a 5 star L hotel is beyond belief. Held hostage at what I know refer to as the VENICE FLY TRAP hotel. Beautiful images of hotel on their website. Complete dump inside. Completely dated decor probably from the 70's. All the carpets are stained throughout all common areas of hotel as well as the guest rooms. Doors, moldings and baseboards all chipped and lacking paint. Some serious deferred maintenance is needed. Actually a complete renovation is needed. Shower flooded bathroom every time I took a shower. House keeping never wiped anything down in the bathroom or main room. There was no turn down service Rude staff wouldn't honor my reservation for a room with balcony. Basically told me I never made a reservation for room with balcony. Told me I needed to show them proof in writing . I had to have my travel agent track down in writing the room I reserved . Being 8 hours behind time wise it was 3:00 am for my travel agent. All I wanted to do was leave. They wouldn't let me have a credit for the room . The room in question was $5000.00 for a four night stay. after showing them proof in writing with a picture of a room with a balcony they still wouldn't give me a credit. They just gave me a dated, carpet stained, beat up room with a balcony. No apology no comp no nothing. Buyer beware Basically the worst hotel experience I ever had. Buyer be ware

Well, we were kind of stranded there with our kayaks, at the end of the property and tried to find a way out for visiting the Lido, but there was no way besides asking for letting us leave this wonderful place through walking through the Lobby in our "kayaking or outdoor clothes". I am very sorry for this inconvenience and want to express my deepest thankfulness for your politeness to let us leave our kayaks in your property during our visit. Furthermore for you just lifting an eyebrow while we passed the lobby. It's not that easy in and around Venice to get out off a kayak and leave it safe. So this was really a wonderful gesture of your Hotel and the employees. Thank you so much. 🙏

We stayed here on our last leg of our honeymoon for 2 nights, they upgraded us to (presidential suite) the most beautiful room with a balcony. We were so so grateful for that little surprise, we also had a bottle of champagne, cookies, and a platter of fruit to enjoy! The only downside was the bed and pillows, it was our first hotel we have stayed at during our two week stay in Spain and Italy that the bed was uncomfortable and pillows were hard and flat. For how expensive this place is, I was just a little surprised at that. Also the food and drink prices are a little extreme, they charge €8 per person just to sit down, €10 for a soda, and €30 (I think it was) for a club sandwich with a very limited menu available before 7pm. We arrived around 3pm starving from our travel day and normally had no issue at least getting food at the hotels we stayed at but after seeing the prices and limited menu we decided to find somewhere else to eat. We ended up walking towards the water taxi station and found the best food at a restaurant there for a fraction of the price. All in all, we enjoyed our stay in Lido and the hotel staff were wonderful!

This hotel is lovely... the beach is amazing. While slow, the staff who takes you drink orders at the lounge are kind. I'm giving a low rating for one reason: Other nasty staff. While I would love to post photos as others did, I was taking a photo of a friend, while sitting at the bar outside, when a NASTY woman shaped like a Mac truck comes barging out and starts yelling at me that I'm not allowed to take photos. Saying if you don't have a permit to take photos you aren't allowed to. I had taken ONE photo of my friend sitting across from me. It's one thing to let me know if they had some issue with photos that day, but she was rude and crass as I sat there drinking their $19 tiny glass of wine.

We had a wonderful stay here. The architecture is stunning with historic details and subtle Middle Eastern influences that make it unique. On arrival, we were greeted with a chilled bottle of prosecco and a fruit tray in our room — such a thoughtful touch. The staff were amazing — friendly, attentive, and always helpful. Our room was very spacious with extremely comfortable beds. The bathroom was a bit dated compared to the rest of the room, but everything was clean and worked well. Breakfast was excellent with a huge variety and high-quality food. The location is a little removed from central Venice, which we actually liked — it was peaceful and quiet. Just keep in mind there aren’t many restaurants nearby. We usually ate in the main Venice area before heading back. The hotel shuttle was very convenient and runs late into the evening, but it is very punctual — make sure to be there at least 5 minutes early. Overall, this hotel offers a great mix of charm, comfort, and fantastic service. Would definitely recommend if you want a quieter stay near Venice with easy access to the main attractions.