Golf & Country Club Lauswolt

I spent 3 amazing days in this place. Peaceful. Good food, staff we’re professionals. I will be back definitely. 5/5 The view from my window was awesome!

5 star treatment, no toilet but sanitary, no bill but nota. Keeps up the standard

First of all beautiful domaine, marvellous views and walks and a beautiful building and rooms. We came here with our family many times before, but this time unfortunately we were quite disappointed. They say luxury can be felt in the small things, but it was in the small things that it went wrong. Most staff (with some exceptions) were not friendly at all. Furthermore, the service in general is no longer at the level it was before. We had to wait 20 minutes to drink something at the terrace, even though I asked a waitress to send somebody to order the drinks with. In general most staff seemed to be busy, sometimes chatting between them, but uninterested in the guests. Breakfast was very good, also the service was good. Room service was not great, partially cold, and not up to the standard you would expect. Bistro Nijeholt was very cosy, nice food and good service. I sincerely hope that Lauswolt will do something about the service issue, as it makes you not feel welcome.

This is a beautiful country hotel in a peaceful setting with nice biking nearby. Despite being---deservedly--a five star hotel, each room had a small shelf at the hallway door with a fake flower. In Holland. In tulip season. Facilities throughout were great but we had multiple small service failures, such as poor restaurant service, a maid bringing extra pillows without cases, and no offer of help with bags upon arrival.

The surrounding area and the manor are beautiful and the room was very clean and spacious, however, during our stay we didn’t get the 5-star, nor a “luxurious” experience at all when staying at this hotel and dinning at the Michelin star restaurant De Heeren van Harinxma The spa area was not clean nor relaxing at all. It was full of children diving into the pool. There was not enough staff to ensure the common area rules were respected or to keep the place tidy with even towels or water (something basic in a spa area) for all guests to enjoy. The must disappointing thing however, was the irrelevance the management team from the hotel gave to ours and other guest complaints about the mess and the noise in what ‘was supposed’ to be a wellness center. It felt like a cheap holiday at a very busy yet small water park. Considering this is supposed to be one of the biggest amenities of this hotel (according to travel guides, other reviews or even the association with a high-brand as Orlane) the wellness center of lauswolt provided no better experience than the one on the local gym sauna. The Michelin star experience at the restaurant was ok. The menu explanation was very vague but in the end the food was alright, it was really loud however, with all the children running around like in an average fast food restaurant. Definitely not what we were expecting, definitely not what we were looking to celebrate a special occasion. For a 5 star hotel and a 1 star Michelin restaurant, if I could provide some feedback based on how our experience went: -It is understandable that sometimes there are things outside the hotel team’s control, however, the way the situation is approached and comments or feedback from guests are processed or handled, specially when dealing with an unpleasant situation does make a difference. This is basic hospitality management. And it leaves a really bad aftertaste if these are not taken seriously, specially if disregarded with a tone of indifference. -At the end, customers are paying to get the quality experience (the one promoted in TripAdvisor, Lekker, Vialuxury, other magazines, etc) but overall what we got as key takeaways were that the management and the hotel team are not fully committed to the idea of a 5 star hotel, that their approach towards non-Dutch speaking, international customers perhaps was not the same, which lead to this attitude of indifference and that perhaps the times at Landgoed Lawsolt are no longer grand. In all ways, I cannot say I feel happy with the decision about staying here and that it did left a bitter taste of an experience, for what was intended to be a great weekend planned for a very special occasion to celebrate. Please retrospect on this comment as the hotel is beautiful and has a great potential, however is something is true, first impressions matter and do make a difference, unfortunately Lauswolt didn’t leave a good one in our case.